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Frequently asked questions about our PDF

By Modeler Site  
Frequently asked questions about our PDF

Q: What is a PDF?
A: PDF is a well known format used around the internet to distribute information in one file, created by Adobe for their software Acrobat and Acrobat Reader which can be downloaded for free from the Adobe Website. > Here

Q: What are the PDFs of Modeler Site?
A: Modeler Site is a top quality virtual magazine devoted to scale models, the articles are like an overview for evaluation, and the full version are offered in PDF format.
A technical article of Modeler Site has an average of 15 -50 pages with 40 -300 high-res photos.
However, Modeler Site offer over 1000 online articles which can be read for free.

Q: May I choose from a catalogue?
A: Yes, Modeler Site have over 800 very high quality articles about aircraft, armor, cars, sci-fi, etc, most of them are step by step.

Q: How should I pay the PDF articles?
A: In order to pay your purchase and receive the articles, you’ll need a paypal account. Learn more about paypal > http://www.paypal.com/ . Please note that paypal recommend that some payments must have a confirmed email and postal address, then your payment could be refunded.

Q: Is there any other way of paying than PayPal?
A: No, it’s the only one

Q: Can you reject my payment and refund it without any reason?
A: Yes the administrators can reject your payment in any time to protect the content and integrity of Modelersite. If the payment is refunded the PDF will not be sent to you.

Q: How do I receive the articles in PDF?
A: Once you’ve paid for them, you’ll receive all the information: link, username and password, to download them from Modeler Site’s server. Have in mind that an average order, say 10 articles, will mean that you’ll be downloading about 300 Mb. Our server is extremely fast ,so, if you have a DSL connection, it will take you a few minutes to get them downloaded.
IMPORTANT, make sure your paypal email address is valid and you can read it, we’ll always contact you through it.
Downloading information will be delivered to the email address provided during checkout. You are responsible for providing a valid email address to an account you are able to access.
All PDF files are to be viewed using the latest version of Adobe Reader.  You are responsible for downloading this free software and testing its compatibility with your computer prior to making a purchase.  Purchases are not refundable on products which have been downloaded.

Q: I’ve placed an order, several days passed and I have no news from you with the promised information, What should I do?
A: We always contact readers who have placed orders using the email address given to paypal, make sure you can read it or let us know this, together with your new address at once; this is usually the reason that causes the delays.

Q: How many times can I download the PDF articles?
A: If you don’t close the browser you’re using, you may download them as many times as you wish until getting them successfully. Our policy is that the files become blocked once the downloading was satisfactory.

Q: You say the files become blocked once downloaded, but I didn’t receive them successfully, this means I can’t open and read them. What should I do?
A: Sometimes, due to a error during the download process, or any other difficulty in the Internet, the files reach your computer with errors; this hardly ever happens. In such case, contact us immediately and we’ll be working together until you’re satisfied, receiving your order.

Q: I ordered some articles over a month ago but they’re not available and the money was refunded to my paypal account Why?
A: We trace the process our readers follow when downloading the pdf files from our server. If  nobody tried to download the PDF after a 30 days period, we will block them,  PLEASE note that only we will refund the money if the emails we sent were rejected.

Q: I made an order one year ago receiving the PDF successfully, nevertheless, I’ve lost them due to some problems with my PC, would you give them to me again for free?
A: Our policy is to return the PDF files during 30 days after the order has been placed. After that period, you should have to pay for them again. Unfortunately, and due to the internet costs, we can’t have a back up ready for all our readers. However with your next order of the same amount of the lost PDF, we will give them for free.

Q: I saw that there are many PDF marked like "Free for PDF orders", can I order only them.
A: The free PDF can only be ordered with a regular PDF order, no more than 5 files each. We have many free PDF if you want to get a large amount of them, this will not be possible with only one order. This is to avoid the massive distribution and piracy.

Q: Do I run the risk of getting a computer virus?
A: Not al all!, our connection is safe and our sever is completely free of computer virus, with some firewalls and a daily check.

Q: If I still have any difficulty when downloading the PDF files, where should I ask for help?
A: You can contact Modeler Site by mail from 9 AM to 12 PM (-6GMT).

Q: Still, I have doubts whether I will be satisfied.
A: We aim at letting the modeler enjoy from the experience of receiving our articles, as well as building the models, nobody is dissatisfied, we do our best.

Finally, if you have any doubt or problem, contact us, we’ll do all that is necessary until everything is to your satisfaction. Attitudes such as complaints to paypal saying that we have not fulfilled with what was expected of us, will have as consequence the immediate suspension of your account for an indefinite period, and you’ll not be able to order pdf articles from Modeler Site

Modelersite reserve the right to reject and refund any order in any time if the payment doesn't  fill the paypal's advice for some countries. If you have some doubt about, please contact to paypal's customer service.


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