Q: What is a PDF?

A: PDF is a known format used around the internet to distribute information in one file, created by Adobe for their software Acrobat and Acrobat Reader which can be downloaded for free from the Adobe Web Site. > Here

Q: What are the PDFs of Modeler Site?

A: Modeler Site is a top quality virtual modeling magazine, published monthly, the notes are on line during one month for evaluation, and then, are offered in PDF format.

A technical article of Modeler Site has an average of 15 -50 pages with 40 -300 high-res photos.

However, Modeler Site offer above 500 online articles which can be read for free.

Q: May I choose from a catalogue?

A: Yes, Modeler Site have over 500 very high quality step by step articles about aircraft, armor, cars, sci-fi, etc.

Q: How should I pay the PDF articles?

A: In order to pay your order and receive the articles, you’ll need a paypal account. Learn more about paypal > www.paypal.com  

Q: Is there any other way of paying than PayPal?

A: No, it’s the only one

Q: How do I receive the notes?

A: Once you’ve paid for them, you’ll receive all the information: link, user name and password, to download them from Modeler Site’s server. Have in mind that an average order, say 10 articles, will mean that you’ll be downloading about 30 Mb. Our server is extremely fast ,so, if you have a DSL connection, it will take you a few minutes to get them downloaded.

IMPORTANT, make sure your paypal email address is valid and you can read it, we’ll always contact you through it.

Q: I’ve placed an order, several days passed and I have no news from you with the promised information, What should I do?

A: We always contact readers who have placed orders using the email address given to paypal, make sure you can read it or let us know this, together with your new address at once; this is usually the reason that causes the delays.

Q: How many times can I download the notes?

A: If you don’t close the browser you’re using, you may download them as many times as you wish until getting them successfully. Our policy is that the files become blocked once the downloading was satisfactory.

Q: You say the files become blocked once downloaded, but I didn’t receive them successfully, this means I can’t open and read them. What should I do?

A: Sometimes, due to a error during the download process, or any other difficulty in the Internet, the files reach your computer with errors; this hardly ever happens. In such case, contact us immediately and we’ll be working together until you’re satisfied, receiving your order.

Q: I ordered some notes over a month ago but they’re not available and the money was refunded to my paypal account Why?

A: We trace the process our readers follow when downloading the pdf files from our server. If we can’t contact the reader and the notes have not been acceded (30 days period), this means that nobody tried to download them, so we make a refund through paypal, deleting the account in Modeler Site.

Q: I made an order one year ago receiving the notes successfully, nevertheless, I’ve lost them due to some problems with my PC, would you give them to me again for free?

A: Our policy is to return the PDF files during 30 days after the order has been placed. After that period, you should have to pay for them again. Unfortunately, and due to the internet costs, we can’t have a back up ready for all our readers

Q: I saw that there are many PDF marked like "Free for PDF orders", can I order only them.

A: The free PDF can only be ordered with a regular PDF order, no more than 5 files each. We have many free PDF if you want to get a large amount of them, this will not be possible with only one order. This is to avoid the massive distribution and piracy.

Q: Do I run the risk of getting a computer virus?

A: Not al all!, our connection is safe and our sever is completely free of computer virus, with some firewalls and a daily check.

Q: If I still have any difficulty when downloading the PDF files, where should I ask for help?

A: You can contact Modeler Site by mail from 9 AM to 12 PM (-3GMT).

Q: Still, I have doubts whether I will be satisfied.

A: We aim at letting the modeler enjoy from the experience of receiving our articles, as well as building the models, nobody is dissatisfied, we do our best.

Finally, if you have any doubt or problem, contact us, we’ll do all that is necessary until everything is to your satisfaction. Attitudes such as complaints to paypal saying that we have not fulfilled with what was expected of us, will have as consequence the immediate suspension of your account for an indefinite period, and you’ll not be able to order pdf notes from Modeler Site

Modelersite reserve the right to reject and refund any order in any time.